Questions

Before you
begin.

Everything worth knowing, answered plainly. If something is missing, write to us.

The app

What it is.
How it works.

Do we need to download an app?

No, but you can. The trip website works in any browser, on any phone or laptop. The Nōch app for iPhone is free on the App Store; the crew opens the trip in it with the invitation code.

Is this only for bachelor and bachelorette weekends?

Niche-first, yes — the cities we know, the venue cards we keep, the rhythm of the schedule are all built for those weekends. We do build for adjacent occasions (golf trips, milestone birthdays, anniversaries) when asked, on the same terms.

How does the crew join?

You receive one invitation, with a link and a code. Share it with the group. Each friend opens it, picks their own name, and is in: in the Nōch app or on the trip website. Nobody makes an account.

Who sees the trip?

Only the people you send the invitation to. The trip and its website are private and unlisted — most organisers keep them from the guest of honour until the reveal.

How long does the trip stay open?

Twelve months after the trip. Until then, the trip stays in the app and on its website, and the shared photo gallery (an Edition feature) stays live: long enough for the wedding speech, short enough that nobody forgets to save what matters. After that, trip content is deleted, as set out in our privacy policy.

Can I change the trip after it is delivered?

Yes. Send us changes and we usually make them the same day — schedule shifts, new venues, updated times. The app and the website follow. Free for the first 30 days after delivery; after that, edits are quoted on request.

The order

From brief
to delivery.

How long does delivery take?

Within 72 hours of payment. The three-day window isn’t a queue — it’s the time we use to research venues, write the copy and proof every detail before the link goes to the crew. If your trip is sooner than that, write to us first and we’ll find a way.

What do I need to provide?

The destination, the dates, and the rough plan. The crew add their own names once the invitation is shared — you don’t need to collect them. If you have venues already booked, send them. If not, we can help fill the gaps.

What is The Desk?

A separate service, by application. Everything in The Edition, and the Desk books what you chose — dinner tables, club tables, experiences, and boat days that leave from and return to the same harbour — in your group’s name, as your agent. It does not book villas, flights or transfers; we can introduce someone who does, and your group books with them directly. Confirmations appear in the app and on your trip website, and one planner stays with you from the first call to the last night. From €2,500 per group, incl. VAT, for a few weekends each season: that is the studio’s fee, and the places themselves are paid by you, directly. It isn’t bought online: send a request from the Desk page and we answer within two working days. Scope, fee and payment dates are agreed in a written Desk agreement before anything is booked. The details are in our terms.

Can I cancel?

Yes. You have 14 days from your order to withdraw, without giving a reason. At checkout you ask us to start work straight away, and you keep the right for the full 14 days. If you withdraw after we have started, we refund what you paid, less an amount in proportion to the work done up to then. Most of the work is the planning and the build, so once your trip is delivered, most of the price has been earned. To withdraw, use the link Withdraw from your contract here at the foot of every page, or email hello@nochtravel.com. The details, and a model form, are in our terms.

What if I don’t like it?

Before you share the app with your crew, we revise it until you approve it. After delivery, small edits are free for the first 30 days.

Payment

How we take it.
How we return it.

Which payment methods do you accept?

Apple Pay, Google Pay, Klarna, and all major cards. Checkout is handled by Stripe, secure and instant.

What is the refund policy?

On top of your right of withdrawal, two promises. If we miss the delivery time, you get a full refund. If the delivered app has a technical fault we cannot fix within 48 hours, you get a full refund. Refunds go back to the payment method you used, within 14 days.

How is VAT handled?

Prices include Swedish VAT at 25%. A receipt comes to the email you used at checkout. For a company with a valid EU VAT number outside Sweden, we invoice without Swedish VAT (€159.20 / €279.20), under the reverse charge.

After the weekend

What stays.
What you keep.

What happens to the photo gallery?

The shared gallery stays live for twelve months after the trip. Long enough for the speech at the wedding, short enough that nobody forgets to save what matters.

Do we get a recap of the weekend?

Yes. With The Edition, the studio cuts the weekend into a short film from the crew’s own photographs, ready by the last morning. Every shared photo also saves to your Camera Roll in one tap.

Does the app keep working after the trip?

Yes, for twelve months. The schedule, venues and gallery stay in the app and on the trip website. It becomes a quiet record of the weekend — something to scroll through in the months that follow.

Partners

What we recommend.
And why.

What is a Nōch perk?

A Nōch perk means the place has a partnership with the studio. It gives Nōch groups something when they arrive, such as a welcome on arrival or the good table, and on bookings the studio makes through The Desk it may pay the studio a commission. The venue pays it, never the group, and the booking confirmation says which bookings carry one. Where a place has a perk, its card says so: in the city guide, in the app and on your trip website. A perk never decides what we recommend, or where a place appears.

Can a place pay to be in the guides?

No. A place gets into the guides on quality, and stays in them for the same reason. There is no fee to be listed, and no way to pay for one. If you run a place, see Work with Nōch.

Anything else

Write us.
We’ll answer.

A short email is faster than another page of questions.

Email us